How to place an order?

Click to browse products on urbanbeautylingerie.org, select your desired items, and add them to your cart.

Click to proceed to the checkout page, fill in your shipping information, and complete the payment. You will receive a confirmation email after your order is successfully submitted.

Can I modify or cancel my order?

Click to contact us at sasha@urbanbeautylingerie.org

to request modification or cancellation if your order has not yet shipped.

Click to return shipped orders, which cannot be directly cancelled or modified, but can be processed according to our return policy.

How do I check my order status?

Click to provide tracking information for each order after it is shipped. You can check your package status through the courier company’s website or the tracking link.

Click to contact us via email if you encounter any difficulties with the tracking, and we will assist you.

How long does shipping take?

Click to process domestic orders (within the United States): 2-3 business days processing time, 6 business days shipping time.

International Orders: Processing time 2-3 business days, shipping time 13 business days, depending on customs clearance and logistics.

What if my package is lost or damaged during transit?

Please inspect the goods within 48 hours of receiving the package. If you find any damage or loss, please contact us at sasha@urbanbeautylingerie.org.

We will assist with claims or replacements to ensure your rights.

How do I apply for a return or refund?

Return requests must be submitted within 14 days of receiving the goods, and the goods must be in their original condition and complete packaging.

When applying for a return, please contact us at sasha@urbanbeautylingerie.org with your order number, product information, and reason for return. We will provide a return address and further processing instructions.

How long does a refund take?

We will process your refund within 3-5 business days after receiving and confirming that the returned goods meet the return conditions.

Refund processing time depends on the payment institution, generally 5-10 business days.

Can I exchange the item?

If the item has a quality issue or the wrong item was sent, you can apply for an exchange according to the return policy.

Exchanges require the returned item to be sent back, and a replacement will be sent after confirming the item meets the return conditions.

Is my personal information safe?

We strictly adhere to our privacy policy and take reasonable technical and administrative measures to protect your personal information security.

All information collected is used only to process orders, provide services, and improve user experience, and will not be sold or rented to third parties.

How can I contact us?

For orders, shipping, returns, or other issues, you can contact us at sasha@urbanbeautylingerie.org.

Our team will provide timely assistance and answers.