When shopping at urbanbeautylingerie.org, we want every customer to be satisfied with their order. This return policy details the return conditions, process, return deadline, and related precautions.

Return Conditions

Point: You can request a return if the item you receive has quality issues, is damaged in transit, or does not match your order.

Point: The item must be in its original condition, including unused, unwashed, in its original packaging, and with original tags and accessories.

Point: Return requests that do not meet the above conditions may not be processed, and we will notify the customer after review.

Return Request Time

Point: Return requests must be submitted within 14 days of receiving the item. Return requests submitted after this period will not be processed.

Point: Please provide your order number, item information, and reason for return when submitting your return request so that we can process it quickly.

Return Process

Point: Step 1: Contact us via email at sasha@urbanbeautylingerie.org to submit a return request, explaining the reason for return and providing item information.

Step Two: Upon receiving your return request, we will review it within 1-2 business days and provide return approval and a return address.

Step Three: The customer should ship the goods back to the return address as instructed, ensuring the packaging is secure to avoid damage during shipping.

Step Four: After receiving the returned goods and confirming they meet the return conditions, we will process a refund or replacement within 3-5 business days.

Return Address

Please send all returned goods to the following address:
URBAN BEAUTY LINGERIE LLC
202 N 28TH ST
DUNCAN, OK 73533-2420

Refund Instructions

Refunds will be processed via the original payment method. Processing time depends on the payment institution and generally takes 5-10 business days to arrive.

If the returned goods do not meet the return conditions, we will notify the customer and return the goods. We will not cover return shipping costs.

Shipping Costs

Point: If the return is due to product quality issues or incorrect item delivery, the return shipping costs will be borne by our company.

Point: If the return is not due to product issues (e.g., personal reasons), the return shipping costs will be borne by the customer.

Damage and Loss

Point: During return shipping, if the goods are damaged or lost due to improper packaging, the customer may bear the corresponding risk.

Point: We recommend using trackable and insured shipping methods to ensure the safe return of your goods.

Contact Us

Point: If you have any questions about our return policy or return process, please contact us at sasha@urbanbeautylingerie.org.

Our team will assist you and respond promptly.