For orders placed at urbanbeautylingerie.org, we are committed to providing you with safe and reliable shipping services. This shipping policy details order processing, shipping, delivery times, and related considerations.

Order Processing Time

All orders begin processing after payment confirmation. Generally, order processing time is 2-3 business days, including order review, packing, and preparation for shipment.

**Holidays or peak seasons may cause slight delays in order processing, but we will strive to process orders promptly.

Domestic Shipping

Orders shipped within the United States typically arrive within 6 business days of order processing.

Shipping times may vary depending on the destination, courier service, and unforeseen circumstances.

Domestic orders can be tracked via our provided tracking information to ensure customers are always aware of their package’s status.

International Shipping

For orders outside the United States, shipping times and delivery cycles vary depending on the destination country/region. International shipping typically takes 13 business days, depending on customs clearance and shipping service availability.

Customers are responsible for any customs duties, import taxes, or other related fees that may arise in the destination country.

International shipping may be delayed due to customs inspections, weather, or other uncontrollable factors. We will promptly notify customers of any potential impact.

Shipping Methods

We select reliable courier service providers to ensure safe delivery of packages.

Domestic and international orders may use different shipping channels to ensure efficient and secure delivery.

Transportation Damage and Loss

We carefully inspect and pack all orders before shipment to minimize the risk of damage during transit.

In the event of damage or loss during transit, please contact us within 48 hours of receiving the package at sasha@urbanbeautylingerie.org.

We will assist with claims or replacements.

Logistics Tracking

All orders are provided with a tracking number, allowing customers to check the shipping status at any time.

If you encounter any problems during tracking, please contact us via email for assistance.

Special Circumstances

Weather, natural disasters, customs delays, and other uncontrollable factors may affect delivery time. We will notify customers promptly once we have the information.

If a package is unable to be delivered for an extended period or is returned, we will negotiate with the customer to reschedule delivery or provide a refund.

Contact Us

For any questions regarding our shipping policy or order fulfillment, please contact us at sasha@urbanbeautylingerie.org.

Our team will assist you as soon as possible.